By an Indian Marketplace Seller
Honest Evanik Review: What Indian E-Commerce Sellers Need to Know
If you’re an Amazon or Flipkart seller in India looking for software to manage reconciliation, settlements, and GST reporting, you may have come across a tool called Evanik.
This is a real-world, evidence-backed review of Evanik — highlighting critical issues, broken promises, and a complete lack of accountability. This article is meant to help Indian sellers make informed decisions before onboarding.
Problems with Evanik: A Breakdown of Real Issues
- Settlement Reports Don’t Match Amazon: Discrepancies in Evanik’s reports versus Amazon’s actual data.
- Return Reports Full of Errors: Duplicates, wrong tagging, and missing returns.
- Ledger Entries Completely Wrong: Inaccurate closing balances.
- Purchase Invoices Mapped to Wrong Channels: Breaking compliance workflows.
- No Audit Trail: Zero traceability for changes.
- Import Errors & Sync Failures: Broken syncs with no alerts.
Customer Support: Radio Silence & Denial
The biggest shock wasn’t the bugs — it was the complete silence from Evanik’s team.
- 20–25 days of follow-ups via email, WhatsApp, and phone — not a single reply.
- Customer Success Manager Ms. Rashmi never replied to a single email or reached out even once. Not once.
- Support team remained unreachable.
- WhatsApp messages were read but ignored.
- Contact numbers were eventually blocked.
Only after public escalation and tagging Mr. Mayank (Founder) did anyone from Evanik respond. Even then, the reply was defensive, dismissive, and failed to acknowledge the core issues.
Team Members Involved
- Mr. Mayank (Founder) – Responded only after being tagged in public posts. No proactive involvement before that.
- Ms. Rashmi (Customer Success Manager) – Ignored every email, message, and responsibility to engage during 20+ days of outreach.
- Shubham – Verbally promised a refund, acknowledged the issues, but this promise was later denied by the company.
- Support/Operations Team – Entirely absent. No escalation path, no accountability, no ownership.
Why Evanik’s “Credit” Offer Doesn’t Solve Anything
After everything, Evanik offered platform credit — instead of a refund. But credit for a tool that caused harm is not goodwill — it’s avoidance.
What was needed was accountability.
What was received was silence, then denial.
Better Alternatives Exist
There are many tools available to Indian sellers that are:
- More accurate
- More affordable
- Better supported
- Fully GST- and audit-compliant
These alternatives come with real support, better logic, and actual performance — without the frustrating operational overhead that Evanik created.
Conclusion
Evanik is not seller-friendly.
It cannot be recommended based on real user experience. The issues go far beyond bugs — they reflect a deeper breakdown of responsibility and ethics.
To fellow Indian sellers:
- Always verify platforms before committing.
- Don’t assume a brand name means reliability.
- Demand response, resolution, and respect.
- And never hesitate to speak out when your time, data, and money are treated carelessly.
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